Privacy Policy

Otthon Privacy Policy

The confidentiality of your personal data is an ongoing concern of SC RETROINN SRL, based in Cluj-Napoca, on Potaissa Street, no 11 - 13, Romania, as a provider of touristic services and implicitly, data operator. 

This document has the role of informing you about the processing of your personal data, in the context of using our presentation and online booking page www.retro.ro


CONTENTS:


  • 1. Types of personal data processed;
  • 2. Purpose of personal data storage;
  • 3. Duration of storage and processing of personal data;
  • 4. Disclosure of personal data;
  • 5. Transfer of personal data;
  • 6. Users’ rights;
  • 7. Juvenile confidentiality;
  • 8. Changes to the confidentiality policy.

1. Types of personal data processed.

A. 1. If you are a visitor of our website,a potential customer, we may retain your personal data, such as:

  • Name and surname;

  • Phone number;

  • Email address;

  • Billing address;

  • Delivery address;

  • Data regarding the way you are using the website (for instance, your behaviour, preferences, habits) within domains;

  • Other categories of data that you provide in the context of placing a reservation through the website or any other way that results from the use of the website.

In the event your request does not end with a reservation, your e-mail address and the other data provided will not be stored by our company.

B. If you are a visitor of our website, it will process the personal data you provide:

  • Directly, in the context of using our website, such as the information you provide in the contact section, if you contact us in this way.

  • Indirectly, through the services offered by our server, data such as : IP address, browser used, duration of browsing, search history, operating system used, complete URLs, sequence of clicks to, during and from our website, viewed/searched information or products, time spent on certain pages, information about interaction with our pages, data about user behavior.


2. Purpose of personal data storage

  • If you are a customer of our website, we will process your personal data for the following purposes:

  • For developing a potential comercial relationship between you and our company, respectively for receiving, validating, sending and invoicing the reservation placed on our website, for informing you about the reservation status, organizing possible cancellation procedures, according to our terms and conditions, etc.

Purpose: The processing of your data for this purpose is based on the terms and conditions established by our company and customers, an integral part of this site. The supplying of your personal data is neccessary for the procedural start of the reservation and touristic services. The refusal to provide personal data may result in the impossibility to conduct relationships based on the supplying of services between our company and the customer.

  • For fulfilling the legal obligations in the context of the services provided through our website, including the obligations in fiscal matters, as well as archiving matters. 

Purpose: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. The refusal to provide the data may have as a consequence the impossibility to respect the legal obligations and therefore the impossibility to offer you the resevices through the website.

  • For marketing activities, respectively for the transmission, through the means of distance communication (email, sms) of notifications and commercial evaluations regarding the products and services offered by our company, through the website.

Purpose : The processing of your data for this purpose is based on your consent, should you choose to provide it.

  • In order to perform various reports on the operation of the website, or to improve the quality or performance of our website.

Purpose : The processing of your data is based on legitimate interest to permanently improve the quality and experience of customers while browsing our website. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

  • If you are a visitor to our website, our company may process your personal data as follows:

  • For marketing activities, respectively for transmission, through the means of distance communication (e-mail, sms), of commercial communication regarding the products and services offered by our company, through the website.

Purpose: The processing of your data for this purpose is based on your consent, if you choose to provide it, by continuing to visit our website.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data will not have negative consequences for you. 

  • To resolve complaints, grievances and to monite traffic and improve your experience on our website.

Purpose: The processing of your data for this purpose is based on the legitimate interest of our company to ensure the proper functioning of the website, as well as to permanently improve the experience of our website visitors, including the resolving of various concerns, questions and complaints.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data will not have negative consequences for you.


3. Duration of storage and processing of personal data

The processing of your personal data will be carried out to the extent necessary to achieve the purposes mentioned above. 

If you are a client, we will process your data for the entire duration of our contractual relations and subsequently according to the legal obligations (for example, in the case of financial- accounting documents for which the retention period provided by law is 10 years from the data of the end of the financial year during which they were prepared, or at the request of the National Statistics Directorate regarding the degree of monthly overnight stay and the nationality of our clients).

We would like to inform you that the end of your stay at our unit will not have the automatic effect of deleting your personal data.

If you do not want your personal data to be processed or if you want to delete the data, after completing the touristic services, you can exercise the rights detailed in point 6, below.

If you withdraw your consent for the processing of data for marketing purposes, the processing of your personal data for this purpose will stop, without affecting the processing carried out on the basis of your consent expressed by you before its withdrawal.

4.Disclosure of personal data

We do not rent or sell your personal data to third parties.

In addition to the operator, in certain situations, your data may be accesible to third parties such as service providers, transport operators, hosting providers, IT companies, named, if necessary, as persons authorized by the operator. They are obliged by contract to mantain the confidentiality of the data and to use them exclusively for the purpose for which they were provided. We may also disclose your personal data to central/local authorities, or police, in the following exemplifying cases:

  • For site administrations;

  • In situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by the website;

  • For maintaining, personalizing and improving the website and the services provided through it.;

  • For performing data analysis, testing and research, monitoring usage and activity trends, developing security features and user authentification for the transmission of commercial marketing communications, under the conditions and limits provided by law.

  • When the disclosure of personal data is required by law and expressly requested by the competent authorities.


5. Transfer of personal data.

The personal data provided can be transferred outside Romania, but only in European Union countries.


6. Users’ rights

Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:

  • The right to information - the right to receive details regarding the processing activities performed by our company, according to those described in this document;

  • The right to access the data, the right to obtain confirmation from our company regarding the processing of personal data, as well as details on the processing activities, such as how the data is processed, the purpose for which the processing is done, recepients or categories of recepients of the data, etc.;

  • The right to rectification- the right to obtain the correction, without unjustified delays, by our company of inaccurate/unjustified personal data, as well as completion of incomplete data;

  • The right to delete data, without undue delay (“the right to be forgotten”)- certain conditions apply. It is possible following the request to delete that data, this data will be anonymized (thus deprived of personal character) and the processing for statistical purposes will continue in this conditions;

  • The right to restrict processing, under certain conditions;

  • The right to data portability- the right to receive personal data in a structured way, commonly used and in a easy-to-use format, as well as the right for this data to be transmitted by our company to another data controller, insofar as the conditions provided by law are met;

  • The right to opposition:

- regarding processing activities, it can be exercised by sending a request according to those indicated below.

- at any time, for reasons related to the particular situation of the data sun=bject, that the data concerning him be processed on the basis of his legitimate interest or on the basis of public interest, unless he can prove that he has legitimate reasons that justifies the processing and that prevails over the interests, rights and freedoms of the data subjects, or that the purpose of the data processing is the finding, exercise or defense of a right in court;

- at any time, free of charge and without justification, for the data concerning it to be processed for the purpose of direct marketing.

  • The right not to be subject to an automatic individual decision, the right not to be subject to a decision taken solely on the basis of automatic processing activities, including profiling, which produces legal effects concerning the data subject or similarly affects him or her;

  • The right to address the National Authority for the Supervision of Personal Data Processing or the competent courts, insofar as you consider necessary.

For any additional questions regarding the way in which personal data are processed and in order to exercise your rights mentioned above, please contact the email address [email protected]


7. Juvenile confidentiality

Our company does not knowingly contact or collect information from persons under the age of 18. Our website is not intended to solicit information of any kind from persons under the age of 18. If by mistake we come in possession of such information and are notified of this, we will obtain adequate parental consent to use this information for the purpose of providing touristic services or, if they are not provided, we will not use the information received in this situation.

If you want to communicate the receipt of information about people under the age of 18, please email [email protected]

8. Changes to the privacy policy

We reserve the right to change the privacy policy. In case of major changes in the future, you will be notified by email (if possible) or by posting a special message on the website. The website uses cookies. 

For more information on how to use these files, please access the server services provider of our website, at [email protected]